We’re Sorry !
Firstly, an apology. The upgrade of coComment to Version 2.0 Beta has been difficult and I know that, as users, you have been inconvenienced. We are sorry and promise not to do it to you again.
As well as the usual teething troubles and unexpected bugs, we experienced a database corruption which made coComment increasingly slow and unresponsive to requests. We believe that we do now have the major bugs ironed out and that the service should be faster and more reliable than before the upgrade. However, if your experience differs please do let us know and we will resolve it for you.
We have also had a lot of feedback on the design and its usability. We have, in response to many comments, reverted conversation display to the old ‘accordion’ style within the MyConversations framework and the client to the previous version. The ‘new’ client, which appears on websites to allow you to control coComment, is now only activated when you use the Sidebar viewing mechanism. We will give you the option as to which client to use, with the default setting being the less ‘intrusive’ version.
This is still a beta product … the final version will be released September 24th … and we are always completely open to feedback on usability/functionality/design/look and feel. Please let us have your comments/concerns and we will respond.
Once again, our apologies for the difficulties. We believe very strongly in the future of the comment space and coComment 2.0 is intended to take the state of the art a long way forward. In trying to do so much, in one step, we created problems for you and ourselves. We will not, in future, shy away from developing the product to move it forward BUT we won’t try and do quite so much in one go !
Please feel free to email us personally with your feedback/comments and thank you for your patience and understanding.
Best regards,
Matt (CEO) – matt@cocomment.com
Nicolas (CSO) – nicolas@cocomment.com
Christophe (CTO) – christophe@cocomment.com
Kristina (VP Marketing) – kristina@cocomment.com
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September 7th, 2007 at 16:47
Sorry to comment here, but a) I can figure out how to comment on the forums and b) I went there to ask how I start a conversation on the group I created. Any tips?
September 9th, 2007 at 17:42
@lucia: sorry, the forum page was broken.
When you start a new conversation using the sidebar, you can assign this conversation to a group.
For an existing conversation, you can share this one with a group.
Very soon, we will give the option to share conversation from the coCobar (launched by the extension or the bookmarklet)
Christophe
March 31st, 2008 at 22:59
[…] August, the version 2.0 beta disaster made me cringe with embarrassment for my former love (who on earth takes all their users back to […]
April 20th, 2008 at 00:00
[…] unannounced could be a way of showing you care a little bit about how they feel. Understanding that apologies and justifications when you mess up do not erase the past also seems like a good idea. As my friend Brian Solis put […]